We are seeking an experienced and proactive Group Compliance Manager to join Castles Property Group. This is a newly created role that will play a key part in developing and embedding a robust compliance framework across all companies within the Group.

The successful candidate will ensure the business meets its regulatory obligations across key areas, including complaint handling, GDPR and data protection, management of Data Subject Access Requests (DSARs), anti-money laundering (AML), and property management compliance. The role also involves developing effective processes to manage these obligations, alongside delivering training and education across the Group to ensure staff remain fully aware of regulatory requirements and are competent in the responsibilities of their roles.  The Group Compliance Manager will act as facilitator for the investigation and resolution of complaints, including establishing the process of managing complaints, analysis of complaint trends across the group and working with the leadership team to improve process where required to prevent any repeated dissatisfaction.

Working closely with senior leaders and operational teams, you will provide oversight, reporting, quality assurance, training, and guidance to ensure compliance remains at the heart of our business.

This role would suit an individual with a strong regulatory background, ideally gained within the property sales and lettings sector or financial services industry. As a new position within the Group, the successful candidate will have the opportunity to play an active part in building the role, influence business processes, and become an integral member of the Group management team.