About the Role

This is an excellent opportunity for an experienced property professional to join an established and growing lettings team.

Depending on your level of experience, you’ll take responsibility for the day-to-day management of a residential lettings portfolio, from move-in through to move-out. You’ll play a key role in ensuring compliance, resolving issues efficiently, developing client relationships and delivering an exceptional customer experience.

For the Senior Property Manager role, we are looking for someone who can demonstrate a higher level of experience and knowledge, take ownership of more complex matters and provide support and guidance to colleagues where required.

Key Responsibilities

• Managing a residential lettings portfolio from move-in to move-out.
• Coordinating tenant onboarding and end-of-tenancy processes.
• Conducting tenancy reviews and negotiating tenancy agreements where appropriate.
• Managing maintenance issues and liaising effectively with landlords, tenants and contractors.
• Ensuring all properties and tenancies remain compliant with relevant legislation.
• Carrying out property inspections and managing associated legal and compliance requirements.
• Issuing Section Notices and managing tenancy deposit disputes.
• Resolving customer queries and complaints professionally and efficiently.
• Building and maintaining strong relationships with landlords and tenants.
• Working closely with colleagues across our sales and lettings teams.
• Identifying opportunities to generate new business across our network of nine offices.
• Supporting branch performance and contributing to the continued growth of the lettings department.
• For the Senior Property Manager role, taking ownership of more complex cases and supporting the wider property management team.